Revolut Limited

Financial Ombudsman decision DRN-4675291 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs E complains Revolut Ltd didn’t do enough to protect her when she fell victim to a recovery scam.APP scam refund refused

Mrs E says she was vulnerable at the time as she’d recently lost her husband.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4675291.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.