HSBC UK Bank Plc
Financial Ombudsman decision DRN-4674442 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr J complains that HSBC UK Bank Plc trading as first direct mis-sold him a loanProduct mis-sold
didn’t make reasonable adjustments given his circumstancesSupport for vulnerable customers
Rules cited
Equality Act 2010, Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4674442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.