Mars Capital Finance Limited

Financial Ombudsman decision DRN-4673440 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mars Capital Finance Limited is trying to recover a substantial balance from her in connection with a second charge mortgage (secured loan).Treatment in financial difficulty

She said that her previous complaints had never been responded to.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4673440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.