Santander UK Plc
Financial Ombudsman decision DRN-4671365 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Adverse data was reported on her credit file.Credit file reporting
Santander had failed to amend Miss H’s direct debit payment date as promised from October 2023Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4671365.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.