HSBC UK Bank Plc
Financial Ombudsman decision DRN-4666833 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Irresponsible lending
In the Ombudsman’s words
Miss W complains HSBC UK Bank Plc didn’t do enough to protect her when she fell victim to an investment scam and won’t refund the money she lost to it.APP scam refund refused
Write off any interest and charges associated with the loans HSBC granted between 24 August and 30 August 2022.Irresponsible lending
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4666833.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.