Zopa Bank Limited
Financial Ombudsman decision DRN-4666574 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr J complains that Zopa Bank Limited lent irresponsibly when it approved a loan application he made.Irresponsible lending
I am upholding Mr J’s case in part on the basis that Zopa failed to respond to his emails concerning the right to withdraw and awarding £100 for the distress and inconvenience caused.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4666574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.