Telefonica UK Limited

Financial Ombudsman decision DRN-4664276 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

misled him about the reporting on his credit fileCredit file reporting

O2 should have responded to Mr L’s request in November 2023 when he asked for a copy of the call recording. I’ve not seen it did.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4664276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.