NewDay Ltd

Financial Ombudsman decision DRN-4664227 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss B complains NewDay Ltd have unfairly defaulted her credit card account and sold it to a debt purchaser.Treatment in financial difficulty

They replied, making an offer of £100 for their complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4664227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.