National Westminster Bank Plc

Financial Ombudsman decision DRN-4662470 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

NatWest should arrange to have any entries relating to the BBL removed from Mr S’s personal credit record, since it should never have been a personal debt.Credit file reporting

NatWest, however, had sent him an agreement in his sole name and set up the loan in that name.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4662470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.