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Ikano Bank AB (publ)
Financial Ombudsman decision DRN-4656076 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
he was told by E that the electricity savings he would make would cover the cost of the loan repaymentsProduct mis-sold
Ikano’s failure to fully deal with Mr S’s complaint in a reasonable timeframe, with minimal communication, caused Mr S some degree of trouble and upsetComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4656076.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.