Barclays Bank UK PLC

Financial Ombudsman decision DRN-4653170 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Thu Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains about the way he was treated by Barclays Bank UK PLC after he applied to switch his account to it in July 2023.Complaint handling

He was particularly concerned that Barclays failed to take account of his vulnerabilities.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4653170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.