Santander UK Plc
Financial Ombudsman decision DRN-4650997 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£5,985redress stated in the decision
Fri May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms E complains about Santander UK Plc. She says that Santander didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4650997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.