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American Express Services Europe Limited

Financial Ombudsman decision DRN-4648448 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

AESEL upheld some customer service aspects of the complaint and paid compensation of £100.Complaint handling

Mr D’s son passed away in March 2023. On 5 April 2023 Mr D notified AESEL and emailed a bereavement notification form.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4648448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.