Santander UK Plc
Financial Ombudsman decision DRN-4645516 Upheld
Upheldoutcome, as published by the Ombudsman
£15,350redress stated in the decision
Mon Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr M complains that Santander UK Plc (‘Santander’) won’t refund him the money he lost in a scam.APP scam refund refused
In deciding this I have taken into account how vulnerable Mr M was at the time he fell victim to the scam.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4645516.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.