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Motability Operations Limited
Financial Ombudsman decision DRN-4645500 Upheld
Upheldoutcome, as published by the Ombudsman
£730redress stated in the decision
Mon Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the inconvenience and distress caused to Mrs B is more than it would be in a typical case... Six months is an unusually protracted timescale for such a case to drag on for, and it really should not have taken as long as that to either repair the car or to allow her to reject it and get a suitable replacement.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4645500.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.