Lloyds Bank PLC

Financial Ombudsman decision DRN-4644506 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Data and privacy

In the Ombudsman’s words

He says that Lloyds didn’t do enough when it allowed an account to be opened by a fraudster or when it was notified of payments he made to its customer as part of a scam.APP scam refund refused

Finally, I will address Mr B’s point about Lloyds withholding data from him that would allow him to pursue the matter via the police or civil action.Data and privacy

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4644506.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.