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Credit Resource Solutions Limited

Financial Ombudsman decision DRN-4640841 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss R complains Credit Resource Solutions Ltd (CRS) have incorrectly distributed payments from her debt management plan (DMP). She says this led to CRS incorrectly defaulting a short-term loan account.Credit file reporting

From the initial call Miss R made to tell CRS they were distributing her payments correctly, where she was given wrong information, to the complaint she raised where she was again given wrong information, I don’t think CRS have handled things well.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4640841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.