MONZO BANK LIMITED
Financial Ombudsman decision DRN-4640482 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr R complains that Monzo Bank Ltd did not refund a series of payments he lost to a scam.APP scam refund refused
Mr R did not agree with the findings and highlighted his medical issues and the ways in which they had affected his ability to make decisions related to the scam.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4640482.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.