Firms › Specialist Motor Finance Limited ›

Specialist Motor Finance Limited

Financial Ombudsman decision DRN-4639529 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Miss A has told us that the hire purchase agreement remains active on her credit file, and that SMF is recording adverse information against her.Credit file reporting

Miss A complains that Specialist Motor Finance Limited (“SMF”) has treated her unfairly in the way it has dealt with a hire purchase agreement following her cancellation of the contract to purchase a used car.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4639529.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.