Virgin Money plc
Financial Ombudsman decision DRN-4639479 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
I’m going to require Virgin Money to make arrangements to ensure Ms B’s credit fileCredit file reporting
Ms B has told us that she gave the person who took advantage of her both her credit caSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4639479.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.