Zopa Limited

Financial Ombudsman decision DRN-4639116 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr H says Zopa Bank Limited irresponsibly lent to him.Irresponsible lending

We would expect the lender to work with the borrower to try to agree an affordable repayment plan, treating them fairly and with forbearance as appropriate.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4639116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.