FirstRand Bank Limited

Financial Ombudsman decision DRN-4638001 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss O is complaining about FirstRand Bank Limited trading as Motonovo Finance’s decision to lend to her – she says the loan was unaffordable.Irresponsible lending

She also said MotoNovo hadn’t dealt with her sympathetically and positively once she fell into arrears.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4638001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.