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State Bank Of India (UK) Limited
Financial Ombudsman decision DRN-4633307 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think it would’ve been reasonable for SBI to have carried out a proper investigation when Mr S first reported the problem, advise him of the reasons and put that in the final response.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4633307.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.