HSBC UK Bank Plc
Financial Ombudsman decision DRN-4632309 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mr and Mrs P complain that HSBC UK Bank Plc (HSBC) is refusing to refund them the amount they lost as the result of a scam.APP scam refund refused
HSBC is therefore responsible for all payment made from Mr and Mrs P’s account in relation to the scam following this call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4632309.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.