HSBC UK Bank Plc
Financial Ombudsman decision DRN-4631862 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mrs M complains that HSBC UK Bank Plc unfairly defaulted her loan account after she had agreed a payment break.Treatment in financial difficulty
Mrs M wants her account reinstated so she can resume her repayments and the default removed from her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4631862.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.