Halifax Limited

Financial Ombudsman decision DRN-4629466 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Mon Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

problems accessing her account onlineIdentity checks and access

Miss G complains about the service she received from Bank of Scotland plc trading as Halifax (“Halifax”) when trying to gain access to her savings account online following upgrading her phone.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4629466.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.