HSBC UK Bank Plc
Financial Ombudsman decision DRN-4622460 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
complains that HSBC UK Bank Plc delayed making a payment from its account to one of its clientsPayment delayed or failed
R’s wider complaint however is about the way in which HSBC chose to communicate about the paymentService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4622460.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.