Barclays Bank UK PLC

Financial Ombudsman decision DRN-4615674 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the payment didn't show as being paid with Mr B when he expected it to on the morning of 8 January 2024Payment delayed or failed

Barclays fell short in the service it provided Mr B hereService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4615674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.