Paragon Bank Plc
Financial Ombudsman decision DRN-4615362 Upheld
Upheldoutcome, as published by the Ombudsman
£20,000redress stated in the decision
Wed Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Pay Mr M 8% simple interest for 55 days on £20,000Interest and rates
Paragon did delay both the explanation and rejection of Mr M’s funds and provide poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4615362.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.