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Key Retirement Solutions Limited
Financial Ombudsman decision DRN-4614520 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
complain that Key Retirement Solutions Limited trading as Key, mis-sold them a lifetime mortgageProduct mis-sold
Key accepted the recommendation made and agreed to pay the £150 to Mr and Mrs T.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4614520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.