Western Circle Limited

Financial Ombudsman decision DRN-4610392 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr M has complained that Western Circle Ltd trading as Cashfloat (“Cashfloat”) didn’t carry out sufficient affordability checks before it granted loans to him.Irresponsible lending

In addition, Mr M was also unhappy with the service he received following his complaint, which included Cashfloat not responding to his emails.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4610392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.