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National Savings and Investments
Financial Ombudsman decision DRN-4607670 Not upheld
Not upheldoutcome, as published by the Ombudsman
£164redress stated in the decision
Thu Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The estate of Mrs J complains National Savings and Investments (NS&I) took too long to pay the investments she held.Payment delayed or failed
NS&I responded. In summary, it accepted the delays were unacceptable, it apologised and paid £75 for the inconvenience caused.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4607670.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.