Santander UK Plc
Financial Ombudsman decision DRN-4607600 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Santander exercised reasonable and fair forbearance when it put holds on the account for about 18 months to give Mr I and Ms B time to sell the property or otherwise arrange to repay the debt.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4607600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.