Nationwide Building Society

Financial Ombudsman decision DRN-4605353 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr C complains Nationwide Building Society didn’t do enough to protect him when he fell victim to an investment scam.APP scam refund refused

I can understand why Mr C is disappointed in the way Nationwide handled his claim – as he’s said he received contradictory responses.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4605353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.