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Shawbrook Bank Limited
Financial Ombudsman decision DRN-4603091 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
alleging that both of the sales were presented by the Supplier as investments, which was in breach of Reg.14(3) of the Timeshare, Holiday Products, Resale and Exchange Contracts Regulations 2010 (“the Timeshare Regulations”), leading to an unfair credit relationship as defined by s.140A CCAProduct mis-sold
Rules cited
Consumer Credit Act 1974, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4603091.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.