Northern Bank Limited

Financial Ombudsman decision DRN-4602713 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr L complains that Northern Bank Limited trading as Danske Bank unfairly refused to authorise an international money transfer from his business bank account.Payment delayed or failed

I don’t consider Danske Bank acted fairly when it continued to refuse to process the transaction.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4602713.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.