HSBC Bank plc

Financial Ombudsman decision DRN-4601385 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I do though agree that the level of service could’ve been better when he visited the branch and with regard to the SMS messagingService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4601385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.