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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4597676 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr S has complained that Tesco Personal Finance Limited (trading as “Tesco Bank”) hasn’t refunded the money he lost as part of a fraudulent transaction.APP scam refund refused

Tesco Bank agreed it hadn’t handled Mr S’s dispute correctly, as it had told him to raise a chargeback although the transactions weren’t covered under the chargeback scheme as they were cash transactions.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4597676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.