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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4597618 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr H complains Tesco Personal Finance PLC didn’t reduce his credit limit when they said they would and failed to communicate with him effectively.Complaint handling
I agree Tesco’s agents gave Mr H the wrong information.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4597618.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.