Vacation Finance Limited

Financial Ombudsman decision DRN-4597433 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

failed to undertake appropriate affordability checks for the loan, this despite Mr G’s application to another lender having been declined.Irresponsible lending

Mrs G complains that Vacation Finance Limited (“VFL”) - didn’t provide a fair and reasonable response to her claim under sections 75 and 140A of the Consumer Credit Act 1974 (“the CCA”) in relation to a timeshare product financed by a loan they provided.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4597433.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.