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Klarna Financial Services UK Limited
Financial Ombudsman decision DRN-4596861 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Payment delayed or failed
In the Ombudsman’s words
Klarna reported this to the credit reference agencies (CRAs)Credit file reporting
the final payment due in October 2020 wasn’t credited to the accountPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4596861.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.