Nationwide Building Society

Financial Ombudsman decision DRN-4591877 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms G complains that Nationwide Building Society haven’t provided her with a suitable solution to pay off her credit card that is in persistent debt.Treatment in financial difficulty

Ms G adds that she doesn’t feel as though Nationwide has offered her the appropriate support or have offered her a solution to pay down the balance of the credit card without leaving her worse off financially.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4591877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.