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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4589773 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Barclays didn’t respond to the complaintComplaint handling
failed to make reasonable adjustments so that one of the trustees, Mr D could communicate effectively with the bankSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4589773.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.