MONZO BANK LIMITED
Financial Ombudsman decision DRN-4588917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint Mr M has complained about the security identification process that Monzo Bank Ltd has asked him to complete in order for him to use its banking app.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4588917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.