Tandem Personal Loans Ltd

Financial Ombudsman decision DRN-4588915 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mrs M complains that Tandem Personal Loans Ltd (“Tandem”) unfairly declined her claim under sections 75 and 140A of the Consumer Credit Act 1974 (“CCA”) in relation to a timeshare product she purchased with a loan they provided to her.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4588915.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.