Coutts & Company
Financial Ombudsman decision DRN-4586807 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Tue Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs S complain that Coutts & Company (Coutts) won’t refund the money they lost as a result of an investment scam.APP scam refund refused
this would relate to activities around ‘complaint-handling’ which are not a regulated and not something I have the power to comment on.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4586807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.