MBNA Limited

Financial Ombudsman decision DRN-4584067 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr W complains about the way MBNA Limited dealt with his account after he fell into financial difficultyTreatment in financial difficulty

MBNA recorded information on his credit file that showed his account as being in defaultCredit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4584067.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.