Metro Bank PLC

Financial Ombudsman decision DRN-4581597 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

gave them an incorrect information when they made a payment abroadPayment delayed or failed

there was an error on the part of the bank when it told Mr W that the IBAN matched the account nameService failure

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4581597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.