Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4580103 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15,000redress stated in the decision

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Novuna has acknowledged that it didn’t lend this money responsibly given it was applied for just a few days after Mrs C had already taken out a £25,000 loan.Irresponsible lending

Novuna also offered Mrs C £200 compensation for the time it took to complete its investigation into her complaint.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4580103.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.