Dzing Finance Ltd
Financial Ombudsman decision DRN-4579755 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr L says the transfer failed to show up on the related eMoney appPayment delayed or failed
The service Dzing provided when Mr L got in touch to query the missing payment fell shortService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4579755.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.